Reference

How We Handle Your Privacy at bdrumi

We collect and protect account information, payment details from bKash, Nagad and Rocket transactions, and device data when you access our platform. This policy explains what we gather, how we use it, and your rights to request changes or deletion.

Account data protectionPayment privacyDevice & session logsAccess controlData request paths
bdrumi How We Handle Your Privacy at bdrumi
DATA SECURITY

How We Protect Your Information

We encrypt payment details in transit when you send bKash, Nagad or Rocket deposits, and we store account credentials with hashed passwords so even our own database cannot reveal your original login. Session tokens expire after inactivity to prevent unauthorized access if you leave a device unlocked. Third-party processors see only the transaction amount and your wallet number, never your full account history or game activity.

Encrypted Transfers

Every deposit and withdrawal request between your device and our server uses SSL encryption. Payment processor APIs are called over secure channels so wallet credentials stay private during the handshake.

Session Timeout

If you walk away from a logged-in session on mobile or desktop, the platform signs you out automatically after a period of inactivity. You'll need to enter your password or OTP again to resume play.

Data Retention Limits

We keep active account records while your account is open and for the review period local regulations require after closure. Archived records are purged once that window closes, unless a dispute remains unresolved.

Access Control

Only account-care staff and payment-operations teams can view your transaction history, and every lookup is logged for audit. Marketing and game-support teams see anonymized reporting data, not individual player details.

PRIVACY QUESTIONS

Contact Us About Your Data

If you need to request a copy of your data, update incorrect information, or ask us to delete your account records, reach us through live chat or email. Our account care team handles privacy requests during support hours and will confirm what we can provide based on your region's applicable rules.

Live Chat Open the chat widget in the bottom corner of any page while logged in. Privacy requests are routed to account specialists who verify your identity before sharing or updating records.
Email Support Send your data request to our support email from the address registered to your account. Include your account phone number so we can match the request and reply within a few business days.
Account Settings You can update your email, phone number, and marketing preferences directly in account settings. For deletion or full data export requests, contact support so we can handle verification steps.

Privacy Policy Questions

We collect your phone number, email address, and the mobile wallet you choose for deposits—bKash, Nagad or Rocket account details. Device type and IP address are logged to detect duplicate registrations and keep the platform secure.

Yes. Contact support through live chat or email with your registered phone number. We'll verify your identity and send an export of your account data, transaction history and session logs within the timeframe local rules require.

We retain deposit and withdrawal logs while your account is active and for the regulatory review period after you close the account. That period depends on local law in eligible regions; archived records are deleted once it expires.

We share transaction amounts and wallet numbers with payment processors to complete bKash, Nagad and Rocket transfers. Game studios see anonymized session data for RTP reporting. We do not sell your details to marketers or data brokers.

Yes. Submit a deletion request through support. We'll close the account and schedule records for deletion after the mandatory retention period local regulations impose. Any pending withdrawal must clear before we process the request.

Log into account settings and toggle off marketing notifications. You can also click the unsubscribe link in any promotional email. Account-related messages—deposit confirmations, withdrawal alerts—will still reach you for security reasons.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.